Soutien à l'autonomie des personnes âgées (SAPA)


How to access long-term care?

A request for placement in a long-term care facility must be made through the CLSC (or with the hospital if the person is hospitalized). Once the request has been accepted, the name of the future resident is added to the waiting list of a residence of his or her choice. 


CLSC René- Cassin

CLSC René-Casin offers many services to seniors and individuals experiencing a loss of autonomy in their daily functions, as well as to their families and caregivers, including:

  • overall health evaluations;
  • evaluations of home adaptation needs; 
  • advice on nutrition, exercise, healthy lifestyle habits and fall prevention; 
  • physiotherapy;
  • respite for caregivers;
  • occupational therapy services (evaluation of home adaptation needs, evaluation of functional capabilities to perform personal hygiene tasks and take part in leisure activities);
  • assistance with personal care; 
  • nursing care; 
  • psychological support; and 
  • end-of-life care and homemaking assistance. 

These services may be offered at the CLSC or at home. Some services are also provided in cooperation with community organizations. When home care services no longer meet the needs of a person whose autonomy is significantly decreased, social workers from your CLSC can help you apply for placement in a long-term care centre.

- CLSC de La Montagne

Our professionals evaluate your home situation, bearing in mind your capacities and resources and those of the people around you. If necessary, other professionals are asked to give their expertise to develop the best possible service plan for you.

Our SAPA professionals can offer advice about the most appropriate services provided through the CLSC or our community partners. The professionals act as resource persons to guide you through the health system.

If necessary, the CLSC de la Montagne provides home care services to people with decreased independence who can no longer get around outside.


The nurse delivers appropriate care and, if needed, coordinates the care plan. The nurse provides information that will help clients develop healthy lifestyle habits to prevent illness and have an improved quality of life.

The health and social services auxiliary nurse provides care to clients who are vulnerable or dependent on others for their activities of daily living such as getting up, eating, dressing and washing. The role of the auxiliary nurse is to help clients maintain and improve their level of health and quality of life.

The psychosocial worker assesses clients’ needs and, if needed, coordinates the care plan. The psychosocial worker helps clients adapt to their environment and cope with difficult situations. They accompany and support clients and their loved ones through various steps involving a request for accommodation, an application for the institution of protective supervision, etc.

The occupational therapist (O.T.)uses adaptive technologies to mitigate a loss of independence. For example, an O.T. suggests home adaptation solutions to make daily activities  easier.

The physiotherapist (P.T.) aims to maintain and even improve a client’s mobility. The P.T. supports the independence of people confined to their homes or susceptible to falls and recommends the necessary aids for getting around safely.
The nutritionist makes sure that a client’s energy requirements are met through a balanced diet, while bearing in mind the person’s dietary preferences, restrictions and habits.

The Integrated Health and Social Services Network of CIUSSS West-Central Montreal, in partnership with community and institutional resources, supports the development of various caregiver respite services.

•    Day centres
•    Respite at home through various means 
•    Respite at home by Baluchon Alzheimer (4 to 14 days of respite)
•    An allocation for respite by a person of your choice (service employment pay cheque)

The CLSC professional responsible for your file can give you more information on the subject.

•    L'Appui pour les proches-aidants :  

•    Ligne Info-Aidant : 1 855 8LAPPUI (1 855 852-7784)

•    Institut universitaire de gériatrie de Montréal: 


West-central CIUSSS offers Telehomecare to patients with chronic disease, such as congestive heart failure, hypertension, chronic obstructive pulmonary disease and diabetes.

What is Telehomecare?

Telehomecare uses technology to bring chronic disease patients the care they need, right in their home. Telehomecare nurses monitor each patient's health status remotely, offering support, from educating the patient about their condition to coaching them on how to manage their condition. The patient's primary care provider is kept informed with ongoing updates. Together, the goal is to empower individuals to manage their health in the comfort of their home.

How to reach us
Telehomecare team at 514-484-7878, extension 1192.


CIUSSS West-Central Montreal, in collaboration with the Elder Abuse Consultation Centre, provides direct, first-line services (psychosocial, medical and/or legal) to older adults who are at high risk of mistreatment.

Services include individual and family counselling for the abused and/or abuser.

Aide Abus Aînés Telephone Line
514-489-2287 or 1-888-489-2287
Monday to Sunday, from 8:00 a.m. to 8:00 p.m.

Aide Abus Aînés is a provincial telephone line that helps seniors who are victims of abuse and mistreatment.

Anyone (citizen, caregiver, family member, health care professional, etc.) can contact the line to declare a situation of abuse. 

Callers have access to professionals who are specialized in elder abuse and who can listen, provide information and crisis intervention over the phone. Depending on the situation, and with the consent of the person, practitioners will provide referrals to the appropriate resource in Quebec.

Educational programs to community groups

Speakers are available to go out and speak to community groups about elder abuse detection and prevention. For information on our educational programs please contact: 514-484-7878, extension 1380.

Multisectorial elder abuse consultation team

Complex cases that require more diverse expertise are referred to the multisectorial Elder Abuse Consultation Team, which meets regularly to discuss cases and provide support, suggestions and referrals to the professionals presenting cases. The Consultation Team is composed of professionals from the Commission des droits de la personne et des droits de la jeunesse, the Public Curator’s Office, the police, a doctor in geriatric practice, lawyers with expertise in elder law and criminal law, a retired public health nurse and social service workers from the Elder Abuse Program. 

Table de concertaton sur l'abus envers les aînés 

The objective of this local initiative is to plan a strategy for addressing elder abuse more effectively. The Table serves as a focal point for collective awareness raising in the general public and improving knowledge and collaboration among those who work with older adults in the community.

Other Resources
 Tel-Aînés (website in French)
Listening, referral and prevention service for seniors and their relatives. (Services in French)

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